Our support team is available to help with questions about your account, payment methods, withdrawals and technical issues. If something is not working as expected, or you would like to share general feedback, you can contact the team through the channels below. Live chat is convenient for quick questions, while email works well when you need to explain an issue in more detail or provide supporting information. Please include the relevant account details so the team can look into your request.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account, payment and technical questions |
| General enquiries | [email protected] - general questions and feedback |
| Affiliate enquiries | [email protected] - partnership and affiliate questions |
| Phone | +44 20 7946 8237 - general enquiries |
| Working hours | Live chat: 24/7; other channels: Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact our support team for detailed requests, account-related issues, or questions that need an explanation or supporting documents. Please include a clear subject line and make sure your contact details are up to date. This helps us understand your request, follow up if needed, and avoid unnecessary delays.
Submit your enquiry
Response Time
Our support team is available through live chat and email. Most inquiries are answered within one business day. Live chat is usually the quickest option for questions about your account, games or payments. More complex issues, such as document checks or transaction reviews, may take longer depending on their nature. We’ll let you know if we need any further information.
Feedback
We'd love to hear what you think about Librabet. If you have feedback, suggestions, or ideas for improving the website, please share them with our team. We review every message carefully and use your input to make the site easier to use, improve our service, and create a better experience for everyone. Whether it's about games, payments, or navigation, your thoughts are welcome.